Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Make sure each individual guest is satisfied with the services and products purchased; the crucial goal of the hospitality industry. Handled post-sales follow-up and addressed customer complaints. The office manager resume objective. Although resume objectives have been largely replaced by career summaries, an objective can still help you get noticed. Communicating between hotel staff and guests to ensure the hotel remains smoothly running. The objective of your resume is the first glimpse employers get into not only your experience, but also your personality and the … Review patient documents for accuracy and transferred information to the patient's electronic file. A highly efficient Front Office Manager who has often been known as an embodiment of hospitality & is quite adept in handling revenue management, personnel management, corporate policy implementation, general administrative activities, training, as well as facilities management.. Evaluated and follow-up with all guest relations, complaints and administered proper use of market metrics for owner improvements and guest satisfaction. May be required to work in one or multiple queues/skill sets over various customer contact channels. As a front desk supervisor, you have a dual responsibility, caring for guests and employees. Greet persons entering an establishment, determine nature and purpose of visit. Find out how to present your expertise in the most effective resume format. Performed check in and check out procedures and provide guests with information pertinent to the hotel, as well as the Bryan/college station area. The answer, screen, and forward calls, providing information, taking messages. A resume objective (also called a career objective) is a one or two sentence overview of your short-term professional goals and explanation of why you’re seeking employment. Headline : 6 years of experience as a Front Desk Agent is seeking a position which would allow me to grow and utilize supervisory skills. It’s actually very simple. Joseph V. Donovan 666 Marietta Street Fremont, CA 94539 Phone: 707-589-1356 Email: Career Objective: Looking for a front office agent position at “Star Hotel and Resort,” to handle entire front office operations and ensure customer satisfaction with polite and courteous services. Trained front desk personnel in all facets of front desk duties and responsibilities. The Front Desk Agent Resume gives a bullet list of duties and tasks that are to be performed? Ensuring all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Assist customers by providing information and resolving their complaints. Perform room availability “call around’s” to competitors, Responsible for the confidentiality and security of guest information within the system, Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events, Respond to reasonable guest requests or place guest in contact with appropriate person for assistance, Proficient in Box Office Ticketing system, Effective in communication to all departments including efficiency in radio communication, Familiar with safe handling of cleaning product, equipment and supplies, Able to work flexible hours including evenings, weekends, holidays, Deals with simple and complex concepts effectively, Ability to identify circumstances or incidents that require the notification and/or approval of others, Professional, personable manner, able to perform various duties at once, Ability to effectively work independently and as part of a team, Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies, Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task, Ability to work at a fast pace with a sense of urgency, Outgoing personality and demonstrate friendliness and enthusiasm, Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, Ability to deliver exceptional guest service at all times, Communicate with all departments regarding in house VIPs and any special needs, Promote and sell special hotel programs, special rate packages, and upgrades when appropriate, Maintain house bank and handle all checks and cash according to Zia Park policies and procedures, Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, Be knowledgeable of all emergency procedures and company policies, This person must have good communication skills as well as the ability to lift, pull and push a moderate weight, Responsible for taking reservations and accurately inputting into the computer system, Answer inquiries of room rates, outlets and room locations, Keep up to date with knowledge of phone system, Handle all guests’ special requests in a professional manner, Complete all necessary projects by the assigned times. Maintained sales groups along with obtaining new groups for hotel revenue. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Write a Front Desk Resume Objective or Summary. Process all financial transactions with strict adherence to defined procedures, Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Inspecting all guest rooms with housekeeping supervisor to ensure all rooms were up to Hyatt standard. knowledge of hotel management cum reservation software, professional phone demeanor, strong communication skills, the capacity to connect with guests in a friendly and positive manner and a good understanding of travel planning website operations. Skills : Windows XP, Microsoft Word, Excel, Outlook, PowerPoint, and the Internet, Fluent Ability To Speak And Write English And Spanish. Front Office Agent Resume Example. A Front Desk Clerk serves as a company’s first contact with customers and potential customers. Serving drinks during our evening social in which I set up, prepared and served drinks to all of our guests throughout the week. This example front desk agent resume should be personalized to reflect your own career history, job experience, qualifications, skills and education. - Select from thousands of pre-written bullet points. By using one of’s field-tested resumes, and following these helpful tips on the creation of your resume, you … Front Office Manager Resume Samples & CV Format CAREER OBJECTIVE. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Continually maintain a working knowledge of all company products, services, and promotions. Skills : Microsoft Word, Powerpoint, Organizational, Guest Services, Excel, Cash Handling, Japanese, Teamwork, and Communications. Our hotel front desk agent resume sample offers some more examples of important skills for this job. The main responsibilities of the advertised job are also included in some way throughout the hotel front desk agent cv template. Create associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security. Skills : Customer Service, Cashier, Communications, Organizational, Microsoft Word, Type, 10-key, Call Centre, and Time Management. Accountable for the physical security of the facilities to prevent and deter theft/fraud. Objective : 4 years of experience as a Front Desk Associate is seeking to pursue a career within a growth-oriented company where I can utilize my proven skills in customer service, communication, organization, and management. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Use standard letter size pages, and easy to read fronts between 11-13 in size. Skills : Microsoft Office Peoplesoft HOTSOS LMS Photoshop, Time Management, Great Communication, Problem Solving, And Quick Learner. This way, you can position yourself in the best way to get hired. Use this hotel front desk agent CV template as the starting point for your own job-winning CV! Assist family dentist, chair-side, with routine cleaning and specialized procedures, in addition, make patients feel comfortable and relaxed while preparing them for treatment.
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